The driver’s role in today’s transport and logistics industry is of paramount importance. Many think it is just about customer care and although that is an important aspect, it’s not the only area where the professionalism of the driver can make a difference to the transport company’s success in today’s competitive marketplace.
| Customer Facing BehavioursProblem Solving and Good Customer Service| Legal Compliance: The Operator Compliance| Risk Score (OCRS) | Points for Roadworthiness Defects| Weighting of OCRS scores| Vehicle Maintenance| Crossword and Word Search
