Our Aim is to provide knowledge and understanding of Decision Making, Conflict & Problem Solving.
Objectives:
Understanding the nature, scope and impact of a problemThe difference between problem-solving and decision makingDecision making techniquesProblem solving techniquesIdentifying issues and rectifying themManaging issues to resolution
This course won’t make the decision for you or solve the problem. It is intended to show you different techniques to use and the knowledge that you need to potentially be successful. You can demonstrate an understanding and appreciation of how the topics relate to your working practice by completing written notes, answering multiple choice questions and completing the feedback form.
Decision Making/Problem Solving in Management| The Impact of the Problem| Decision Making vs Problem Solving | Six Thinking Hats | Assessing the Impact of Decision Making | Implication Analysis | Problem Solving/Decision| Making Techniques | The Fishbone Model| Root Cause Analysis| Escalating Issues when Required | OODA loop| Managing Issues to Resolution
