Many think it is just about customer care and although that is an important aspect, it’s not the only area where the professionalism of the driver can make a difference to the transport company’s success in today’s competitive marketplace.
Customer Facing Behaviours
Problem Solving and Good Customer Service
Legal Compliance: The Operator Compliance
Risk Score (OCRS)
Points for Roadworthiness Defects
Weighting of OCRS scores
Vehicle Maintenance
Crossword and Word Search
