Understanding people and team management models, including team dynamics and motivation techniques
Understanding HR systems and legal requirements
Understanding performance management techniques, including setting goals and objectives
Understanding how to conduct an appraisal and reviewing performance Understanding absence management, providing constructive feedback and recognising achievement and good behaviour
Types of Groups
Characteristics of a Group?
The Wisdom of Teams
Team Characteristics and Team Roles
How does a Team Develop and Grow
Tuckman's Team Development Model
Belbin's Team Roles Model
Motivational Techniques
Employment Legislation
Smart Targets
Giving Feedback
Monitoring your Team
